You have 30 days after receiving your item to request a return. To be eligible for a return, the item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or other proof of purchase.
To start a return, you can contact us at info@passionmat.com.
If your return is accepted, we’ll send instructions on where to send it. Items sent back to us without first requesting a return will not be accepted.
Customers are responsible for paying the return postage.
You can always contact us for any return questions at info@passionmat.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item. Please send us a photo with the order number to info@passionmat.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. Your item must be in the same condition that you received it in: unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you by email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take several days for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@passionmat.com.